Return & Refund Policy

At Tiny2Teens Health, we strive to provide high-quality products and services for parents and children. This Return & Refund Policy outlines the terms under which returns, replacements, and refunds are handled.

1. Products Eligibility for Return

We accept returns or replacements under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The return request is raised within 7 days of delivery
  • The product is unused, unopened, and in its original packaging

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used baby care and hygiene products
  • Personal care items (for safety and hygiene reasons)
  • Digital products, courses, or consultations
  • Products purchased during special offers or clearance sales

3. Return Process

To initiate a return:

  1. Contact us via email or phone within 7 days of receiving the product
  2. Provide your order details and reason for return
  3. Share images (if the product is damaged or defective)
  4. Our team will review and approve the request

Once approved, return instructions will be shared.

4. Refund Policy

Refunds will be processed under the following conditions:

  • Approved returns after quality inspection
  • Cancellation of orders before dispatch

Refund Timeline:

  • Refunds will be processed within 5–7 business days
  • The amount will be credited to the original payment method

5. Replacement Policy

  • Replacement will be provided for damaged, defective, or incorrect products
  • Subject to product availability
  • If replacement is not available, a full refund will be issued

6. Shipping Charges

  • Shipping charges are non-refundable
  • Return shipping costs may be borne by the customer unless the product is defective or incorrect

7. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not possible

8. Consultations & Courses

  • All online consultations, courses, and digital services are non-refundable
  • In case of technical issues, we will provide support or rescheduling

9. Contact Us

For return or refund requests, please contact:

Tiny2Teens Health
Email: tiny2teenshealth@gmail.com
Phone: +91-9052222833